Skilles (job specific technical skills and behavioral competencies needed) • Solid knowledge of email systems, Microsoft Windows and Office. • Experience with major brands and vendors of technology hardware and business applications. • Troubleshooting skills for desktops, laptops, mobile PDAs, printers and servers. •
Understanding of telephony and video teleconferencing (analog and IP
systems), networking concepts Active and Passive (including wireless)
and related troubleshooting process. • Expertise in networking and connectivity protocols. • Expertise in dealing with SharePoint system and remote support tools. • Demonstrate a high level of expertise and professionalism. • Outstanding interpersonal, time management and customer service skills. • Demonstrate promptness and professionalism with telephone and email communication. • Excellent verbal communication skills to assist users with varied levels of technical knowledge. • Strong written communication skills to create proper documentation and written instructions to users. • Excellent interpersonal skills to perform duties in a team-oriented environment and to work with employees at all locations. • Knowledge of IT vendor procurement processes • Demonstrated proficiency in basic problem solving. • Ability to independently assess and effectively respond to users' requests. • Self-starter, self-motivated • Initiative driven, team player • Excellent customer orientation and support • Flexible approach to working hours • Adaptable to change • Ability to work under pressure • Ability to make decisions and handle multiple issues simultaneously. •
Ability to solve incidents where no available precedent, guidelines, or
policies exist by drawing upon experience, research, input from peers,
and other means. Minimum Qualifications/education and experience • University Degree in Computer Science or Computer Engineering • A minimum of 1-3 years • MCSE Certification • Preferred ITIL certified • Preferred CCNA certified
